SMS Terms of Service
Quick Summary: By providing your phone number, you agree to receive emergency wildfire and weather alerts via SMS. Message frequency varies (0-20/month). Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Program Description
The vFire Wildfire Alert System provides critical emergency notifications about wildfire threats, severe weather conditions, and fire weather warnings to rural electric cooperatives and their service territories.
Service Overview
By providing your mobile phone number, you consent to receive SMS/text message alerts from vFire regarding:
- Active wildfire perimeters and proximity alerts
- National Weather Service fire weather warnings (Red Flag Warnings, Fire Weather Watches)
- Severe weather alerts (tornado warnings, severe thunderstorm warnings)
- Weather station threshold breaches (high temperature, low humidity, high winds)
- Drought conditions and fire risk levels
Message Frequency
Alert frequency varies based on weather and fire conditions. You may receive:
- 0-5 messages per month during normal conditions
- 5-20 messages per month during active fire weather or wildfire events
- Emergency alerts sent immediately regardless of time of day for critical threats
Alerts are sent only when conditions warrant notification. This is not a marketing service.
Message and Data Rates
Message and data rates may apply based on your mobile carrier plan. vFire does not charge for SMS alerts, but your carrier may charge standard messaging rates.
Support and Contact Information
For assistance with vFire alerts:
- Email: wildfire@vantagepnt.com
- Website: vantagepnt.com
How to Opt Out
You can stop receiving alerts at any time:
- Reply STOP to any alert message to unsubscribe immediately
- Contact your utility administrator to remove your contact information
- Email wildfire@vantagepnt.com to request removal
Privacy and Data Protection
Your contact information is used solely for delivering emergency alerts. We do not:
- Share your phone number with third parties
- Use your information for marketing purposes
- Sell or rent your contact data
For complete details, see our Privacy Policy.
Service Availability
vFire alerts are provided as a best-effort emergency notification system. While we strive for 100% uptime and immediate delivery:
- SMS delivery depends on cellular network availability
- Alerts may be delayed due to carrier or network issues
- Service may be interrupted for maintenance or technical issues
- Critical alerts (tornado warnings, active fires) bypass quiet hours
This service does not replace official emergency notifications from local authorities, emergency management, or your utility. Always follow official evacuation orders and emergency instructions.
Supported Carriers
This service is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
Age Restrictions
This service is available to subscribers 18 years of age or older, or with parental/guardian consent for minors.
Modifications to Service
Vantage Point Solutions reserves the right to modify alert types, frequency, and these terms with notice to subscribers. Material changes will be communicated via email or SMS notification.
Limitation of Liability
vFire alerts are provided as an additional safety tool. Vantage Point Solutions, its employees, and partner utilities are not liable for delayed or undelivered alerts, actions taken based on alerts, service interruption, or inaccurate third-party data.
Third-Party Data Sources
vFire integrates data from National Weather Service (NWS), NOAA Storm Prediction Center (SPC), NASA FIRMS, USDA Drought Monitor, and private weather station networks. We are not responsible for accuracy or availability of third-party data.
For immediate emergency assistance, always call 911.
For wildfire evacuation orders and emergency management information, contact your local county emergency management office.
